Contact Us
Help with products, existing orders, shipping, tracking, returns, refunds, payments or privacy requests.
9:00 AMâ6:00 PM PST
Customer Support
Email: service@yewnavx.com
Phone: +86 4594605669
Customer Service Hours: MondayâFriday, 9:00 AMâ6:00 PM PST
We generally aim to respond to customer inquiries within 1â2 business days.
For Existing Orders
To help us review your request efficiently, include your order number, the email address used at checkout, a clear description of your question or issue and relevant photos or videos where appropriate.
Orders, Shipping & Tracking
Most in-stock orders are normally processed within 1â3 business days after payment authorization.
For orders delivered within the United States, estimated standard carrier transit is generally 5â12 business days after dispatch.
Available shipping methods and applicable charges are shown during checkout.
Orders may be fulfilled through our own operations or appropriate fulfillment partners depending on inventory and destination.
When tracking is available, please allow approximately 48 hours after shipping-label creation for initial carrier activity.
Delayed or Missing Packages
If tracking has not updated for an extended period or an order is significantly outside the expected delivery range, email service@yewnavx.com with your order number.
A carrier status marked âDeliveredâ does not automatically prevent you from contacting us about a shipment you cannot locate.
We may ask you to check the delivery area, reception desk, household members, neighbors or the local carrier while the circumstances are reviewed.
Returns & Product Issues
Eligible products may be returned within 30 calendar days after confirmed delivery.
Contact us before sending merchandise so Customer Care can review the request and provide the correct return warehouse address and instructions if approved.
Do not automatically send returns to the business registration address.
Preference-based returns are generally returned at the customer's shipping cost.
If an item is confirmed damaged, defective, incorrect, incomplete or materially misdescribed, we will provide an appropriate replacement, refund or return solution without requiring the customer to bear the reasonable return cost caused by that issue.
No separate restocking fee is charged for approved eligible returns.
Refunds, Cancellations & Payments
Once an approved return reaches the designated return facility, inspection is normally completed within 5 business days.
If approved after inspection, the refund is issued to the original payment method within 1â3 business days after approval.
Payment providers may require additional posting time.
Order change or cancellation requests should be submitted within 12 hours after purchase.
Requests cannot be guaranteed once processing, fulfillment, shipment preparation or dispatch has begun.
No separate cancellation fee is charged merely for submitting an eligible cancellation request.
Payment methods displayed at checkout may include major credit cards, debit cards, PayPal or other supported methods enabled for your location. Transactions are processed in USD.
Privacy Requests
For access, correction, deletion or other privacy-related questions, email service@yewnavx.com.
Depending on the request and applicable law, identity verification may be required.